At Turkista, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns, and the refunded amount will be issued as store credit within 24 hours. Our store credit is valid forever, and our collection is updated all year long, ensuring you will always have plenty of options to choose from. We strive to make the process as easy and positive as possible.
1. Eligibility for Returns and Exchanges: Returns and exchanges must be initiated within 30 days of receiving your order. Items must be in their original condition, unworn, unwashed, with all tags attached, and in the original packaging. Certain items are not eligible for return or exchange, including items under promotion and swimwear.
2. Return Process: To start a return, please visit our Easy Return Center. Once your return is approved, you will be notified by email with instructions on how and where to send your package. We recommend using a trackable shipping service to ensure your return reaches us safely. The return shipping cost should be paid by you, so make sure you mark the shipment as prepaid. Please also print your email order confirmation and attach it to the order so we can identify it. Customers are responsible for any taxes and customs charges that may apply when returning items to Dubai, UAE. Please check with your local customs office for more information.
3. Store Credit: Once we receive and inspect your return, we will notify you of the approval or rejection of your return. If approved, your refund will be processed and applied as store credit within 24 hours, minus a 10% handling and processing fee.
4. Exchanges: We do not offer exchanges. If you wish to exchange an item, you can return it for store credit and use that credit to purchase another item.
5. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please submit your request through the Easy Return Center within 3 days of receiving the product. Include your order number and a photo of the item’s condition. We will arrange for a replacement as quickly as possible, including covering return shipping costs.
Contact Us: If you have any questions about our return and exchange policy, please contact our customer service team at sales@turkista.ae. We are here to assist you and ensure your shopping experience with Turkista is excellent.
Address for Returns:
Q Fulfillment General Warehousing LLC
Dubai Investment Park
1 Warehouse No. 5
Dubai, UAE
Name: Shahrukh
Mobile: +971 50 970 7487
Thank you for shopping with us!
1. How can I return my order?
To return your order, please visit our Easy Return Center and follow the instructions provided.
2. What items are non-returnable?
Items under promotion and swimwear are non-returnable due to hygiene reasons.
3. Can I exchange an item?
We do not offer exchanges. If you wish to exchange an item, you can return it for store credit and use that credit to purchase another item.
4. What are the shipping costs for returns?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
5. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your return. If approved, the store credit will be processed and applied within 5 days, minus a 10% handling and processing fee.
6. Are there any taxes or customs charges for returns?
Customers are responsible for any taxes and customs charges that may apply when returning items to Dubai, UAE. Please check with your local customs office for more information.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please submit your request through the Easy Return Center within 3 days of receiving the product. Include your order number and a photo of the item’s condition. We will arrange for a replacement or refund as quickly as possible, including covering return shipping costs.
8. How can I check the status of my return?
Once the package is marked delivered to our warehouse, the customer will receive store credit within 1 day. You can follow up only after the package is marked delivered from your tracking.
9. Can I cancel my order?
Once the order is placed, it will be processed directly and cannot be canceled.
10. What if I lose my invoice?
If you lose your invoice, write the following information on a blank piece of paper and place it in the return package: Name, Contact Number, Order Number, and Reason for Return.