Exchange & Refund
We are pleased to offer an exchange service for our customers in the UAE. If you are not completely satisfied with the size or model you purchased, you can simply request an exchange within 24 hrs after receiving your order. Exchange requests can be made by email to firstname.lastname@example.org or through WhatsApp to wa.link/cprh2q
Note: Exchange service is only valid for our customers in UAE. International customers are not eligible for this service due to the complexity of international logistics and costs.
How does it work?
After communicating with us via WhatsApp, our courier will deliver your new item and collect the old one within 2 working days.
How much does it cost?
While we offer a free 2-days delivery for all orders, our exchange requests cost AED30 (fixed rate).
Kindly note that once the customer receives the order, he/she will no longer have the right to request a refund or return.