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Exchange & Refund

Exchange

We are pleased to offer an exchange service for our customers. If you are not completely satisfied with the size or model you purchased, you can simply request an exchange within 24 hrs after receiving your order. Exchange requests can be made by email to sales@turkista.ae or through WhatsApp to wa.link/cprh2q

How does it work?
After communicating with us via WhatsApp, our courier will deliver your new item and collect the old one within 2 working days.

How much does it cost?
While we offer a free next-day delivery for all orders, our exchange requests are paid. Exchange request costs AED25 for orders that are below AED500. On the other hand, we offer a free one-time exchange for orders that are AED500 and above

Refund

Kindly note that once the customer receives the order, he/she will no longer have the right to request a refund or return.

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