We have the best customer support personnel who can help you create an effective solution for your instructional needs regarding your order and activities on Turkista.ae. We are ready to provide you with more information and answer any questions you may have within a short time.
Get in touch with our customer support for assistance using any of the contact channels below.
Frequently asked Questions
We offer a free next-day delivery to all our UAE customers (if the order was placed before 3pm). We also offer an express worldwide shipping to all our customers who are living outside the UAE. Our international orders are dispatched within 24 hrs after placing the order. We deal with the best courier (DHL) to delivery your order as soon as possible.
UAE Customers: We offer a next-day delivery to all our UAE customers (if the order was placed before 12pm).
International Customers: We work with the fastest courier companies like DHL to delivery orders to our worldwide customers. International express delivery will usually take 4-5 working days.
During the checkout process, customers are required to input their complete and comprehensive address and contact details. Any missed details will halt the shipment and cause it to be delivered late. Your complete address, including city, area, building/house information, and mobile number, are critical for seamless delivery. If there is any misunderstanding during the delivery process, the courier will call the customer directly for guidance. If you do not answer the phone, the delivery will be delayed until the next working day.
Customers in the UAE can request to exchange their purchased item within one day after receiving the product. The customer should forward this request by email to email@example.com or through WhatsApp to +971509794769.
The exchange cost is AED30 per order.
Kindly note that once the customer receives the order, he/she no longer have the right to request a refund or return.
Once your order is in transit, you will be notified of your shipment status via email and text message. A tracking ID will be attached to your order. Please make sure to provide your correct mobile number and be available to answer our call or call back if you missed it.
For more information about your shipment, reach out to us via email: firstname.lastname@example.org
All our products are made in Turkey