Contact Us
We are ready to provide you with more information and to answer any questions you may have in a timely manner. Please get in touch with our customer support for assistance using any of the contact channels provided below:
WhatsApp: https://wa.link/cprh2q
Email: sales@turkista.ae
Facebook: @Turkista
Instagram: @Turkista.ae
Frequently asked Questions
We are based in Dubai, UAE.
We offer a free next-day delivery to all our customers across UAE. We also offer an express worldwide shipping to our international customers.
UAE Customers: We offer a next-day delivery to all our UAE customers (if the order was placed before 3 pm).
International Customers: We work with the fastest courier companies like DHL to delivery orders to our worldwide customers. International express delivery will usually take 4-5 working days.
We are an online shop based in Dubai – UAE. We offer a free next-day delivery to all UAE. We also offer an exchange service in case you would like to take another size or model.
During the checkout process, customers are required to input their complete and comprehensive address and contact details. Any missed details will halt the shipment and cause it to be delivered late. Your complete address, including city, area, building/house information, and mobile number, are critical for seamless delivery. If there is any misunderstanding during the delivery process, the courier will call the customer directly for guidance. If you do not answer the phone, the delivery will be delayed until the next working day.
Customers in the UAE can request to exchange their purchased item within one day after receiving the product. Exchange requests can be made via email at sales@turkista.ae or through WhatsApp at +971509794769.
Please note that there is an exchange cost of AED 30 per order.
Please note that once the customer receives the order, they no longer have the right to request a refund or return.
Once your order is in transit, you will receive an SMS notification regarding your shipment status. Please ensure that you have provided your correct mobile number and are available to answer our call or call back if you missed it. For more information about your shipment, please contact us via email at sales@turkista.ae or WhatsApp at +971509794769.
All of our products are made in Turkey.
